Refund Policy

1.1. The Client may refuse the Services and request a refund under the terms of this Policy.

1.2. Refunds are made using the same method as the payment — to the bank card from which the payment was received.

2.1. If the Client refuses the Services before they have actually begun, the amount paid is refunded in full (100%).

3.1. If the Services have begun, the Client is refunded the amount less the cost of the work actually performed and the expenses incurred by the Contractor.

3.2. The scope of work actually performed is determined by the Contractor and confirmed by correspondence and interim results.

4.1. No refund is made if the Service has been provided in full and accepted by the Client, or is deemed accepted under the Public Offer.

4.2. No refund is made for a consultation that has already been held.

5.1. To request a refund, the Client sends a free-form request to media.zhandos.ainabek@gmail.com stating the date, amount and payment method.

5.2. The Contractor reviews the request within 5 (five) business days.

5.3. If approved, the funds are returned within 10 (ten) business days to the Client's bank card. The actual crediting time depends on the issuing bank.

Email: media.zhandos.ainabek@gmail.com. Phone: +7 747 166 8889.